I) what should I do if the product is not what I ordered or has arrived damaged?
If the product received is not what you ordered, or damaged, please email on the Returns & within 7 days of receipt of the product and return the product. Moreover, if you receive a package that looks to have been tampered with, do not accept it. You have 2 options in case of returns: you may either request for a full refund of the price you paid for it or ask for a fresh product delivered to.Please note that the product should be returned in its original condition along with the original invoice and price tag/sticker/seal wrap intact on the product, with no visible marks of usage or wear and tear. We strongly recommend that you use a recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.

II) Can I cancel an order?
Yes, if the product has not been shipped, you may cancel the order (after deduction of payment processing charges, if any). However, once the order has been shipped, any request for cancellation shall incur two-way return shipping cost, which shall be additionally borne by you. Kindly email us at orders ———– in for any cancellation requests immediately. We will have the sole right to decide whether the order has been shipped or not.

III) Once I place an order, can I get the size/color changed?
Yes, if your order has not been shipped, you may request for a change in size/color without any charges. However, once the order has been shipped, any request for changes shall incur return & replacement shipping cost which shall be borne by you and we will not refund it. We will have the sole right to decide whether the order has been shipped or not. Please note that size changes are not allowed for personalized items (including customized racquets), swimming costumes and bulky products like TT Tables and fitness equipment.

Please email on the @thevenu within 7 days of receipt of the product with all the details required. Note that the product should be returned in its original condition along with the original invoice and price tag/sticker/seal wrap intact, with no visible marks of usage or wear and tear. We strongly recommend that you use a recorded delivery service for returns and retain your proof of sending, as we will not accept responsibility if the parcel is lost or damaged in transit.

The entire process of replacement may take 14-21 days since it involves multiple shipments.

IV) How will I get the refund on cancellation /returns?
You will receive the refund in the same manner in which you made the original payment ie. Credit card/ cheque. Please allow 14 days from the receipt of the returns by us for further processing.

V) What if there is a dispute regarding returns?
In case of any dispute regarding returns, the final decision shall be ours and the customer shall have to accept it.
For any questions regarding this policy, please write to us at shiulistudios@gmail.com